Frequently Asked Questions
Orders & Shipping
How long does delivery take?
Delivery times vary by product and location. Most items ship within 3–7 business days. Large items (saunas, outdoor equipment) may require 2–4 weeks for freight delivery. You will receive a tracking number once your order ships.
Do you offer free shipping?
Yes, we offer free shipping on all orders over $1,300. For smaller orders, shipping costs are calculated at checkout based on your location and the size of your order.
Can I track my order?
Absolutely. Once your order ships, you will receive an email with your tracking number. You can also visit our order tracking page anytime.
Products
Do your products require assembly?
Most of our larger products (saunas, outdoor equipment) require some assembly. Each product comes with detailed assembly instructions. Professional installation services may be available in select areas — contact us for details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfer. We also offer financing options — see our financing page for details.
Do you offer financing?
Yes! We partner with leading financing companies to offer flexible payment plans. Financing is available on orders over $500. Learn more on our financing page.
Returns & Warranty
What is your return policy?
We accept returns within 30 days of delivery for most items. Items must be in original condition and packaging. Please review our full refund and returns policy for details.
What warranty do you offer?
All products come with a minimum 2-year manufacturer warranty. See our warranty page for full details.
Contact & Support
How can I reach customer service?
Our team is available Monday–Friday. You can reach us via our contact page, by email, or by phone. We aim to respond to all inquiries within 24 hours.
